💰 Refund Policy

1. Credits (Pay-as-you-go)

• Credits are virtual tokens for pattern generation. Once consumed (a pattern is generated), the credits are non-refundable.

• Unused purchased credits may be refunded within 14 days of purchase if you have not consumed more than 10% of the purchased amount. Contact [email protected] with your account email.

• Free credits (signup bonus, check-in rewards, guest trials) have no monetary value and cannot be refunded or exchanged.

2. Subscriptions (Pro / Ultra)

• You may cancel your subscription at any time. Cancellation takes effect at the end of the current billing period — you keep full access until then.

• 7-day money-back guarantee: first-time subscribers may request a full refund within 7 days of the initial purchase by emailing [email protected].

• Renewal charges are not refundable after the billing date, except where required by law.

3. How to Request a Refund

Email [email protected] from your registered address with the subject "Refund Request". We respond within 2 business days. Approved refunds are issued to the original payment method within 5–10 business days.

4. Exceptions

Refunds are not available for: accounts terminated for Terms of Service violations, chargeback abuse, or credits expired due to the 90/180-day validity policy.